- From the U.S. Dept. of Labor: Families First Coronavirus Response Act: Questions and Answers (3/24/20)
- CMS Announces Relief for Clinicians, Providers, Hospitals and Facilities Participating in Quality Reporting Programs in Response to COVID-19 (3/22/20)
Currently in IMPACT Magazine
Thinking about the customer can be more nuanced than just the person who is receiving our services. They all fit together into a puzzle that creates the big picture of us providing excellent care, we create value around and “selling” our services.
Who else do you consider to be your customer? Or, more important, who should you consider to be your customer but you are overlooking?"